Florence
Ask about Florence
Ask in your own words. We look up programs and offices for Florence and tell you where to go next.
Local offices in Florence
We found these on official websites. Call before you go, since hours and places can change.
Housing help · Regional office
Florence Housing Authority
110 S. Cypress St., Florence, AL 35630
Help here
- Public housing and housing choice vouchersApply for public housing or ask about housing choice vouchers for eligible residents.Apply online
Last checked October 8, 2026 · Found on flohousing.org
Utilities · City office
Florence Utilities Customer Service
110 W. College St., Florence, AL 35630
Help here
- Utility accounts and billsGet help starting or stopping service, asking about your account, or paying a utility bill.Apply online
- Utility bill assistanceAsk about payment options that may help you manage a utility bill.Read more
Last checked October 8, 2026 · Found on florenceal.org
Local office · Regional office
2-1-1 Information and Referral of Northwest Alabama
300 Industry St., Florence, AL 35630
Help here
- Local help and referralsCall 211 to find local help with needs such as housing, food, or utility bills.
Last checked October 8, 2026 · Found on 211connectsalabama.org
State office
Alabama Medicaid Agency, Florence District Office
412 S. Court St., Suite 200, Florence, AL 35630
Help here
- Medicaid assistanceGet help with Medicaid services at the Florence district office.
Last checked October 8, 2026 · Found on medicaid.alabama.gov
Older adults · City office
Florence Senior Center, The Club
450 Country Club Dr., Florence, AL 35630
Help here
- Senior programs and mealsAdults age 60 and older can find activities, social programs, and weekday meals.
Last checked October 8, 2026 · Found on florenceal.org
State office
Lauderdale County Vehicle Licensing Office
102 S. Court St., Florence, AL 35631
Help here
- Vehicle licensingVisit this office for vehicle licensing services.
Last checked October 8, 2026 · Found on revenue.alabama.gov
Library · Regional office
Florence-Lauderdale Public Library
350 N. Wood Ave., Florence, AL 35630
Help here
- Library services and public computersUse library materials, public computers, research help, and free computer classes.
Last checked October 8, 2026 · Found on flpl.org
Local office · City office
Florence City Hall
110 W. College St., Florence, AL 35630
Help here
- City information and assistanceContact the city to get help finding a department or reporting a problem.Read more
Last checked October 8, 2026 · Found on florenceal.org
Parks and recreation · City office
Florence Parks and Recreation Department
2830 Darby Dr., Florence, AL 35630
Help here
- Recreation programs and facilitiesFind sports, recreation programs, parks, and facilities for people of different ages and abilities.Apply online
Last checked October 8, 2026 · Found on florenceal.org
City of Florence, Alabama website
Checked on October 8, 2026
Nonprofits that serve Florence
Each one serves this area. Call before you go, since services and hours change.
Food bank
Food banks supply the food pantries and meal sites near you. Call or check the website to find one close by.
Nonprofit
Food Bank of North Alabama
225 Finney Drive SW, Huntsville, AL 35824
Listed on feedingamerica.org, checked on October 10, 2026
Free legal help
Free help with civil legal problems, like eviction, benefits and family law, for people with low incomes. Funded by the Legal Services Corporation.
Nonprofit
Legal Services Alabama, Inc.
Listed on lsc.gov, checked on October 10, 2026
Offices for all of Lauderdale County
Florence is in Lauderdale County. These county and state offices serve people there too.
Human services · State office
Lauderdale County Department of Human Resources
424 Veterans Drive, Florence, AL 35630
Help here
- Food and family assistanceAsk about food assistance, cash assistance, and family services.Apply online
- Child supportGet help with child support services and questions.
Last checked October 8, 2026 · Found on dhr.alabama.gov
Community action · Nonprofit
Community Action Agency of Northwest Alabama, Lauderdale County Office
745 Thompson Street, Florence, AL 35630
Help here
- Community assistanceContact the office to ask about local community assistance programs.
Last checked October 8, 2026 · Found on caanw.org
Housing help · Regional office
Florence Housing Authority
Help here
- Housing assistanceAsk about housing assistance for eligible residents.
Last checked October 8, 2026 · Found on flohousing.org
Public health · State office
Lauderdale County Health Department
4112 Chisholm Road, Florence, AL 35630
Help here
- Public health servicesGet clinical, home care, environmental health, and vital records services.
- WICAsk about WIC nutrition services for eligible families.
Last checked October 8, 2026 · Found on alabamapublichealth.gov
Older adults · Regional office
Northwest Alabama Council of Local Governments Area Agency on Aging
103 Student Drive, Muscle Shoals, AL 35661
Help here
- Aging and disability resource helpGet help finding aging, disability, caregiver, and long-term support services.
Last checked October 8, 2026 · Found on nacolg.org
Veterans · State office
Alabama Department of Veterans Affairs, Lauderdale and Colbert Counties
312 South Court Street, Florence, AL 35630
Help here
- Veterans benefits assistanceGet help finding and applying for state and federal veterans benefits.
Last checked October 8, 2026 · Found on va.alabama.gov
Alabama programs by kind of help
These are run by Alabama and work the same everywhere in the state. Each page lists the programs and how to apply.
- FoodFood benefits, WIC, school meals and food banks.
- HousingRent help, shelter, and help with heat and power bills.
- HealthHealth coverage, Medicare, mental health care and help with drug costs.
- MoneyCash help, disability, retirement and veterans payments, and tax help.
- CareChild care, help for older adults and disability support.
- EducationHelp paying for college and training, and free preschool.
- WorkJobs, unemployment, and the IDs and papers you need for work.
- Legal helpFree legal help with eviction, family law, benefits and more.
- SafetyHelp with abuse at home, a safe place to stay, and crisis lines.
Checked on October 8, 2026
Federal help anyone can use
These come from the federal government, so they work the same in every state.
- Supplemental Security Income (SSI)
Social Security Administration. Monthly payments for people with little income and few resources who are 65 or older, blind, or have a disability, including children.
Call 1-800-772-1213 - Social Security Disability Insurance (SSDI)
Social Security Administration. Monthly payments for people who worked and paid Social Security taxes and now cannot work because of a disability that will last a long time.
Call 1-800-772-1213 - Social Security retirement benefits
Social Security Administration. Monthly payments for people who worked and paid Social Security taxes, starting as early as 62. Spouses and widows may also get benefits.
Call 1-800-772-1213 - Medicare
Centers for Medicare & Medicaid Services. Health insurance for people 65 or older and for some younger people with a disability or kidney failure.
Call 1-800-633-4227 - Extra Help with Medicare drug costs
Social Security Administration. Help paying for Medicare prescription drug plans for people with limited income and resources.
Call 1-800-772-1213 - VA health care
U.S. Department of Veterans Affairs. Health care at VA clinics and hospitals for veterans who served in the active military and did not get a dishonorable discharge.
Call 1-877-222-8387 - VA disability compensation and benefits
U.S. Department of Veterans Affairs. Monthly payments for veterans with an illness or injury caused or made worse by military service, plus education, home loan and other benefits.
Call 1-800-827-1000 - FAFSA, the federal student aid form
U.S. Department of Education. One free form that opens federal grants, work-study and loans for college or trade school. Many states and schools use it for their own aid too.
Call 1-800-433-3243 - Federal Pell Grant
U.S. Department of Education. Money for college or trade school that usually does not have to be paid back, for students with financial need.
Call 1-800-433-3243 - HealthCare.gov
Centers for Medicare & Medicaid Services. The federal marketplace for health insurance plans. Many people can get lower monthly costs based on their income.
Call 1-800-318-2596 - Lifeline phone and internet discount
Federal Communications Commission. A monthly discount on phone or internet service for households with low income or who get benefits like SNAP, Medicaid or SSI.
Call 1-800-234-9473 - Head Start and Early Head Start
U.S. Department of Health and Human Services. Free preschool, child care and family support for young children from birth to age 5 in families with low income, run by local programs.
Call 1-866-763-6481 - IRS Free File
Internal Revenue Service. File your federal tax return online for free with tax software offered through the IRS, if your income is under the year's limit.
- VITA and TCE free tax help
Internal Revenue Service. IRS-certified volunteers prepare and file your taxes for free, in person, for people with low or moderate income, older adults and people with disabilities.
Call 1-800-906-9887 - Earned Income Tax Credit (EITC)
Internal Revenue Service. A federal tax credit for people who work and earn low to moderate income. It can mean a bigger refund, even if you owe no tax.
Call 1-800-829-1040 - Housing Choice Vouchers (Section 8)
U.S. Department of Housing and Urban Development. Help paying rent in a home you choose, for families with very low income, older adults and people with disabilities. Local housing authorities run it, and many have waiting lists.
- Replace a Social Security card
Social Security Administration. Get a free replacement Social Security card if yours was lost, stolen or damaged. Many people can ask online.
Call 1-800-772-1213 - FEMA disaster assistance
Federal Emergency Management Agency. Help with a place to stay, repairs and other needs after a disaster the President has declared in your area.
Call 1-800-621-3362
Checked on October 9, 2026
Talk to a person
- 2-1-1 Connects Alabama
Free help finding food, housing, bills and more near you.
Call 211 - 988 Suicide and Crisis Lifeline
Call or text 988 if you are in crisis or worried about someone. Any time.
Call 988Text 988