Freeport

Local offices in Freeport

We found these on official websites. Call before you go, since hours and places can change.

• Housing help · Regional office

  Housing Authority of the City of Freeport

  1052 W. Galena Ave., Freeport, IL 61032

  Help here

  • Affordable housingApply for affordable housing for eligible households, older adults, and people with disabilities.Apply online
  Call 815-232-4171DirectionsWebsite

  Last checked October 8, 2026 · Found on freeporthousing.org

• Utilities · City office

  Water and Sewer Billing Office

  314 W. Stephenson St., Freeport, IL 61032

  Help here

  • Water and sewer billsAsk questions about your water or sewer bill and make a payment.Apply online
  Call 815-233-0111DirectionsWebsite

  Last checked October 8, 2026 · Found on cityoffreeport.org

• Local office · Nonprofit

  211 Illinois

  Help here

  • Help finding local servicesCall 211 any time to get connected with local help for housing, food, utilities, health care, and other needs.
  Call 211Website

  Last checked October 9, 2026 · Found on 211illinois.org

• Local office · City office

  Freeport City Hall

  314 W. Stephenson St., Freeport, IL 61032

  Help here

  • City services and informationVisit or call City Hall for help with city services and information.
  Call 815-235-8200DirectionsWebsite

  Last checked October 8, 2026 · Found on cityoffreeport.org

• Older adults · Nonprofit

  Senior Resource Center

  206 E. Stephenson St., Freeport, IL 61032

  Help here

  • Senior information and benefits helpGet help finding services and applying for benefits, including Medicare-related assistance.Read more
  • Transportation for older adultsAsk about accessible bus and van rides in Stephenson County.Read more
  Call 815-235-9777DirectionsWebsite

  Last checked October 8, 2026 · Found on seniorresourcecenter.net

• State office

  Freeport Secretary of State Driver Services Facility

  1054 N. Riverside, Freeport, IL 61032

  Help here

  • Driver licenses and state ID cardsVisit for driver license and state ID services offered at this facility.Read more
  DirectionsWebsite

  Last checked October 8, 2026 · Found on ilsos.gov

• Library · Regional office

  Freeport Public Library

  100 E. Douglas St., Freeport, IL 61032

  Help here

  • Library servicesBorrow materials, use public computers, and get help finding information.
  Call 815-233-3000DirectionsWebsite

  Last checked October 8, 2026 · Found on freeportpubliclibrary.org

City of Freeport, Illinois website

Checked on October 8, 2026

Nonprofits that serve Freeport

Each one serves this area. Call before you go, since services and hours change.

Offices for all of Stephenson County

Freeport is in Stephenson County. These county and state offices serve people there too.

• Child support · State office

  Illinois Division of Child Support Services, Rockford Regional Office

  175 Executive Parkway, Suite 107, Rockford, IL 61107

  Help here

  • Child support servicesGet help with child support cases and payments for families in Stephenson County.Apply onlineRead more
  Call 800-447-4278DirectionsWebsite

  Last checked October 8, 2026 · Found on hfs.illinois.gov

• State office

  Illinois Department of Human Services, Jo Daviess and Stephenson County Office

  1840 S. West Avenue, Freeport, IL 61032

  Help here

  • Apply for food and cash assistance and medical benefitsApply for SNAP, cash assistance, and medical benefits at the local state office.Apply online
  Call 815-232-6121DirectionsWebsite

  Last checked October 8, 2026 · Found on dhs.state.il.us

• Housing help · Regional office

  Housing Authority of Freeport and Stephenson County

  Help here

  • Public housing and housing assistanceAsk about public housing and housing assistance for eligible residents.
  Call 815-232-4171Website

  Last checked October 8, 2026 · Found on freeporthousing.org

• Public health · County office

  Stephenson County Health Department

  10 W. Linden Street, Freeport, IL 61032

  Help here

  • Public health and family servicesGet public health services, family support, health education, and vital records help.
  • WICWIC helps eligible pregnant people, new parents, infants, and young children get healthy food and nutrition support.
  Call 815-235-8271DirectionsWebsite

  Last checked October 8, 2026 · Found on co.stephenson.il.us

• Courts and legal help · Regional office

  Stephenson County Legal Self-Help Center

  Stephenson County Courthouse, 15 N. Galena Avenue, 2nd Floor, Freeport, IL 61032

  Help here

  • Legal self-help informationGet legal information, court forms, and referrals to free or low-cost legal help.
  Call 815-235-8266DirectionsWebsite

  Last checked October 8, 2026 · Found on illinoislegalaid.org

• Older adults · Regional office

  Senior Resource Center

  206 E. Stephenson Street, Freeport, IL 61032

  Help here

  • Aging and caregiver supportOlder adults and caregivers can get information, meals, and help finding services.
  Call 815-235-9777DirectionsWebsite

  Last checked October 8, 2026 · Found on seniorresourcecenter.net

Everything in Stephenson County

Illinois programs by kind of help

These are run by Illinois and work the same everywhere in the state. Each page lists the programs and how to apply.

• FoodFood benefits, WIC, school meals and food banks.
• HousingRent help, shelter, and help with heat and power bills.
• HealthHealth coverage, Medicare, mental health care and help with drug costs.
• MoneyCash help, disability, retirement and veterans payments, and tax help.
• CareChild care, help for older adults and disability support.
• EducationHelp paying for college and training, and free preschool.
• WorkJobs, unemployment, and the IDs and papers you need for work.
• Legal helpFree legal help with eviction, family law, benefits and more.
• SafetyHelp with abuse at home, a safe place to stay, and crisis lines.

Checked on October 8, 2026

Federal help anyone can use

These come from the federal government, so they work the same in every state.

• Supplemental Security Income (SSI)

  Social Security Administration. Monthly payments for people with little income and few resources who are 65 or older, blind, or have a disability, including children.

  Call 1-800-772-1213
• Social Security Disability Insurance (SSDI)

  Social Security Administration. Monthly payments for people who worked and paid Social Security taxes and now cannot work because of a disability that will last a long time.

  Call 1-800-772-1213
• Social Security retirement benefits

  Social Security Administration. Monthly payments for people who worked and paid Social Security taxes, starting as early as 62. Spouses and widows may also get benefits.

  Call 1-800-772-1213
• Medicare

  Centers for Medicare & Medicaid Services. Health insurance for people 65 or older and for some younger people with a disability or kidney failure.

  Call 1-800-633-4227
• Extra Help with Medicare drug costs

  Social Security Administration. Help paying for Medicare prescription drug plans for people with limited income and resources.

  Call 1-800-772-1213
• VA health care

  U.S. Department of Veterans Affairs. Health care at VA clinics and hospitals for veterans who served in the active military and did not get a dishonorable discharge.

  Call 1-877-222-8387
• VA disability compensation and benefits

  U.S. Department of Veterans Affairs. Monthly payments for veterans with an illness or injury caused or made worse by military service, plus education, home loan and other benefits.

  Call 1-800-827-1000
• FAFSA, the federal student aid form

  U.S. Department of Education. One free form that opens federal grants, work-study and loans for college or trade school. Many states and schools use it for their own aid too.

  Call 1-800-433-3243
• Federal Pell Grant

  U.S. Department of Education. Money for college or trade school that usually does not have to be paid back, for students with financial need.

  Call 1-800-433-3243
• Lifeline phone and internet discount

  Federal Communications Commission. A monthly discount on phone or internet service for households with low income or who get benefits like SNAP, Medicaid or SSI.

  Call 1-800-234-9473
• Head Start and Early Head Start

  U.S. Department of Health and Human Services. Free preschool, child care and family support for young children from birth to age 5 in families with low income, run by local programs.

  Call 1-866-763-6481
• IRS Free File

  Internal Revenue Service. File your federal tax return online for free with tax software offered through the IRS, if your income is under the year's limit.

• VITA and TCE free tax help

  Internal Revenue Service. IRS-certified volunteers prepare and file your taxes for free, in person, for people with low or moderate income, older adults and people with disabilities.

  Call 1-800-906-9887
• Earned Income Tax Credit (EITC)

  Internal Revenue Service. A federal tax credit for people who work and earn low to moderate income. It can mean a bigger refund, even if you owe no tax.

  Call 1-800-829-1040
• Housing Choice Vouchers (Section 8)

  U.S. Department of Housing and Urban Development. Help paying rent in a home you choose, for families with very low income, older adults and people with disabilities. Local housing authorities run it, and many have waiting lists.

• Replace a Social Security card

  Social Security Administration. Get a free replacement Social Security card if yours was lost, stolen or damaged. Many people can ask online.

  Call 1-800-772-1213
• FEMA disaster assistance

  Federal Emergency Management Agency. Help with a place to stay, repairs and other needs after a disaster the President has declared in your area.

  Call 1-800-621-3362

Checked on October 9, 2026