West Frankfort

Local offices in West Frankfort

We found these on official websites. Call before you go, since hours and places can change.

• Utilities · City office

  West Frankfort Water Department

  605 W. Main St., West Frankfort, IL 62896

  Help here

  • Water service and billsContact the Water Department about city water service and water bills.Apply online
  Call 618-932-9441DirectionsWebsite

  Last checked October 9, 2026 · Found on westfrankfort-il.gov

• Older adults · Nonprofit

  Franklin County Senior Services

  225 E. Poplar St., West Frankfort, IL 62896

  Help here

  • Support for older adultsOlder adults can get help with benefit programs, meals, transportation, home changes, and respite care.
  Call 618-937-3511DirectionsWebsite

  Last checked October 9, 2026 · Found on franklincountyseniorservices.com

• Library · Regional office

  West Frankfort Public Library

  402 E. Poplar St., West Frankfort, IL 62896

  Help here

  • Library servicesBorrow books and other materials, use public computers and Wi-Fi, or get fax service.Read more
  Call 618-932-3313DirectionsWebsite

  Last checked October 9, 2026 · Found on westfrankfortpubliclibrary.org

• Local office · City office

  City of West Frankfort City Hall

  605 W. Main St., West Frankfort, IL 62896

  Help here

  • City government helpContact City Hall for help finding the city department or service you need.
  Call 618-932-3262DirectionsWebsite

  Last checked October 9, 2026 · Found on westfrankfort-il.gov

City of West Frankfort website

Checked on October 9, 2026

Nonprofits that serve West Frankfort

Each one serves this area. Call before you go, since services and hours change.

Offices for all of Franklin County

West Frankfort is in Franklin County. These county and state offices serve people there too.

• State office

  Illinois Department of Human Services Family Community Resource Center in Franklin County

  Benton, IL 62812

  Help here

  • Human services benefitsUse the state office locator to find the local office for applying for benefits and services.
  DirectionsWebsite

  Last checked October 8, 2026 · Found on illinois.gov

• Local office · Nonprofit

  211 Illinois

  Help here

  • Help finding local servicesCall 211 any time to get connected with local help for housing, food, utilities, health care, and other needs.
  Call 211Website

  Last checked October 9, 2026 · Found on 211illinois.org

• Public health · Regional office

  Franklin-Williamson Bi-County Health Department, Franklin County Office

  403 East Park, Benton, IL 62812

  Help here

  • Public health servicesGet nursing, wellness, environmental health, and other public health services.
  • WICWIC provides food benefits and nutrition support to eligible pregnant and postpartum people, infants, and children under age five.
  Call 618-439-0951DirectionsWebsite

  Last checked October 8, 2026 · Found on bicountyhealth.org

• Older adults · Regional office

  Egyptian Area Agency on Aging

  200 E Plaza Dr, Carterville, IL 62918

  Help here

  • Aging information and referralsContact the agency for information about services and support for older adults.Read more
  Call 618-985-8311DirectionsWebsite

  Last checked October 9, 2026 · Found on egyptianaaa.org

• Veterans · County office

  Franklin County Veteran’s Assistance Commission

  901 Public Square, Benton, IL 62812

  Help here

  • Veterans assistanceVeterans and their families can ask about financial help and assistance with VA benefit claims.
  Call 618-435-9868DirectionsWebsite

  Last checked October 8, 2026 · Found on franklincountyil.gov

• Emergency help · County office

  Franklin County Office of Emergency Management & Communications

  403 E. Main Street, Benton, IL 62812

  Help here

  • Emergency preparedness and coordinationGet information about emergency alerts, preparedness, and county emergency response.
  Call 618-439-4362DirectionsWebsite

  Last checked October 8, 2026 · Found on franklincountyil.gov

Everything in Franklin County

Illinois programs by kind of help

These are run by Illinois and work the same everywhere in the state. Each page lists the programs and how to apply.

• FoodFood benefits, WIC, school meals and food banks.
• HousingRent help, shelter, and help with heat and power bills.
• HealthHealth coverage, Medicare, mental health care and help with drug costs.
• MoneyCash help, disability, retirement and veterans payments, and tax help.
• CareChild care, help for older adults and disability support.
• EducationHelp paying for college and training, and free preschool.
• WorkJobs, unemployment, and the IDs and papers you need for work.
• Legal helpFree legal help with eviction, family law, benefits and more.
• SafetyHelp with abuse at home, a safe place to stay, and crisis lines.

Checked on October 8, 2026

Federal help anyone can use

These come from the federal government, so they work the same in every state.

• Supplemental Security Income (SSI)

  Social Security Administration. Monthly payments for people with little income and few resources who are 65 or older, blind, or have a disability, including children.

  Call 1-800-772-1213
• Social Security Disability Insurance (SSDI)

  Social Security Administration. Monthly payments for people who worked and paid Social Security taxes and now cannot work because of a disability that will last a long time.

  Call 1-800-772-1213
• Social Security retirement benefits

  Social Security Administration. Monthly payments for people who worked and paid Social Security taxes, starting as early as 62. Spouses and widows may also get benefits.

  Call 1-800-772-1213
• Medicare

  Centers for Medicare & Medicaid Services. Health insurance for people 65 or older and for some younger people with a disability or kidney failure.

  Call 1-800-633-4227
• Extra Help with Medicare drug costs

  Social Security Administration. Help paying for Medicare prescription drug plans for people with limited income and resources.

  Call 1-800-772-1213
• VA health care

  U.S. Department of Veterans Affairs. Health care at VA clinics and hospitals for veterans who served in the active military and did not get a dishonorable discharge.

  Call 1-877-222-8387
• VA disability compensation and benefits

  U.S. Department of Veterans Affairs. Monthly payments for veterans with an illness or injury caused or made worse by military service, plus education, home loan and other benefits.

  Call 1-800-827-1000
• FAFSA, the federal student aid form

  U.S. Department of Education. One free form that opens federal grants, work-study and loans for college or trade school. Many states and schools use it for their own aid too.

  Call 1-800-433-3243
• Federal Pell Grant

  U.S. Department of Education. Money for college or trade school that usually does not have to be paid back, for students with financial need.

  Call 1-800-433-3243
• Lifeline phone and internet discount

  Federal Communications Commission. A monthly discount on phone or internet service for households with low income or who get benefits like SNAP, Medicaid or SSI.

  Call 1-800-234-9473
• Head Start and Early Head Start

  U.S. Department of Health and Human Services. Free preschool, child care and family support for young children from birth to age 5 in families with low income, run by local programs.

  Call 1-866-763-6481
• IRS Free File

  Internal Revenue Service. File your federal tax return online for free with tax software offered through the IRS, if your income is under the year's limit.

• VITA and TCE free tax help

  Internal Revenue Service. IRS-certified volunteers prepare and file your taxes for free, in person, for people with low or moderate income, older adults and people with disabilities.

  Call 1-800-906-9887
• Earned Income Tax Credit (EITC)

  Internal Revenue Service. A federal tax credit for people who work and earn low to moderate income. It can mean a bigger refund, even if you owe no tax.

  Call 1-800-829-1040
• Housing Choice Vouchers (Section 8)

  U.S. Department of Housing and Urban Development. Help paying rent in a home you choose, for families with very low income, older adults and people with disabilities. Local housing authorities run it, and many have waiting lists.

• Replace a Social Security card

  Social Security Administration. Get a free replacement Social Security card if yours was lost, stolen or damaged. Many people can ask online.

  Call 1-800-772-1213
• FEMA disaster assistance

  Federal Emergency Management Agency. Help with a place to stay, repairs and other needs after a disaster the President has declared in your area.

  Call 1-800-621-3362

Checked on October 9, 2026