Watertown

Local offices in Watertown

We found these on official websites. Call before you go, since hours and places can change.

• Human services · City office

  Human Services Department

  149 Main St, Watertown, MA 02472

  Help here

  • Social service referralsGet help finding local services for housing, food, and financial needs.
  Call 617-972-6417DirectionsWebsite

  Last checked October 8, 2026 · Found on watertown-ma.gov

• State office

  Department of Transitional Assistance, Chelsea Center

  80 Everett Avenue, 3rd Floor, Chelsea, MA 02150

  Help here

  • Public benefits applicationsApply in person for state public benefits at the office serving Watertown residents.Apply online
  DirectionsWebsite

  Last checked October 8, 2026 · Found on mass.gov

• Human services · Nonprofit

  Watertown Social Services Resource Specialist

  127 North Beacon Street, Watertown, MA 02472

  Help here

  • Social service navigationResidents ages 18 to 59 can get help finding food, housing, utility assistance, and other support.
  Call 617-744-9585DirectionsWebsite

  Last checked October 8, 2026 · Found on watertown-ma.gov

• Housing help · Regional office

  Watertown Housing Authority

  55 Waverley Avenue, Watertown, MA 02472

  Help here

  • Public housing and vouchersApply for public housing or a housing choice voucher through the authority.Apply online
  Call 617-923-3950DirectionsWebsite

  Last checked October 8, 2026 · Found on watertownha.org

• Utilities · City office

  Public Works, Public Utilities

  124 Orchard St, Watertown, MA 02472

  Help here

  • Water and sewer billing helpAsk questions about water and sewer bills or get help with utility billing.
  Call 617-972-6420DirectionsWebsite

  Last checked October 8, 2026 · Found on watertown-ma.gov

• Older adults · City office

  Watertown Senior Services

  Help here

  • Senior support and referralsOlder residents can get help with applications, benefits, referrals, and support services.
  • Senior transportationResidents age 60 and older can call to arrange the senior shuttle or other local rides.
  Call 617-972-6490Website

  Last checked October 8, 2026 · Found on watertown-ma.gov

• Local office · City office

  311 Service Center

  Help here

  • City service helpCall 311 to ask for help with city services or report a local issue.
  Call 311Website

  Last checked October 8, 2026 · Found on watertown-ma.gov

• State office

  Watertown RMV Service Center

  550 Arsenal St, Watertown, MA 02472

  Help here

  • Driver license, permit, and ID servicesComplete eligible license, permit, and ID transactions by appointment.Apply online
  DirectionsWebsite

  Last checked October 8, 2026 · Found on mass.gov

• Library · City office

  Watertown Free Public Library

  123 Main St, Watertown, MA 02472

  Help here

  • Library servicesVisit the library to borrow books and use its public programs and resources.
  Call 617-972-6431DirectionsWebsite

  Last checked October 8, 2026 · Found on watertownlib.org

• Parks and recreation · City office

  Watertown Recreation Department

  149 Main St, Watertown, MA 02472

  Help here

  • Recreation programsFind and register for recreation programs, classes, and seasonal activities.
  Call 617-972-6494DirectionsWebsite

  Last checked October 8, 2026 · Found on recreation.watertown-ma.gov

City of Watertown, Massachusetts website

Checked on October 8, 2026

Nonprofits that serve Watertown

Each one serves this area. Call before you go, since services and hours change.

Offices for all of Middlesex County

Watertown is in Middlesex County. These county and state offices serve people there too.

• State office

  DTA Framingham Transitional Assistance Office

  300 Howard Street, Framingham, MA 01702

  Help here

  • SNAP, cash benefits, and case helpApply for or manage SNAP, TAFDC, and EAEDC benefits, and get help with your case.Apply online
  Call 508-661-6600DirectionsWebsite

  Last checked October 8, 2026 · Found on mass.gov

• State office

  DTA Lowell Transitional Assistance Office

  131 Davidson Street, Lowell, MA 01852

  Help here

  • SNAP, cash benefits, and case helpApply for or manage SNAP, TAFDC, and EAEDC benefits, and get help with your case.Apply online
  Call 978-446-2400DirectionsWebsite

  Last checked October 8, 2026 · Found on mass.gov

• State office

  DTA Malden Transitional Assistance Office

  245 Commercial Street, Malden, MA 02148

  Help here

  • SNAP, cash benefits, and case helpApply for or manage SNAP, TAFDC, and EAEDC benefits, and get help with your case.Apply online
  Call 781-388-7300DirectionsWebsite

  Last checked October 8, 2026 · Found on mass.gov

• Community action · Nonprofit

  South Middlesex Opportunity Council

  7 Bishop Street, Framingham, MA 01720

  Help here

  • Community assistanceGet help finding energy assistance and other local services for eligible residents.
  Call 508-620-2300DirectionsWebsite

  Last checked October 8, 2026 · Found on mass.gov

• Community action · Nonprofit

  Community Teamwork

  155 Merrimack Street, Lowell, MA 01852

  Help here

  • Community assistanceGet help finding energy assistance and other local services for eligible residents.
  Call 978-459-0551DirectionsWebsite

  Last checked October 8, 2026 · Found on mass.gov

• Community action · Nonprofit

  Action for Boston Community Development

  178 Tremont Street, Boston, MA 02111

  Help here

  • Community assistanceGet help finding energy assistance and other local services for eligible residents.
  Call 617-357-6202DirectionsWebsite

  Last checked October 8, 2026 · Found on mass.gov

Everything in Middlesex County

Massachusetts programs by kind of help

These are run by Massachusetts and work the same everywhere in the state. Each page lists the programs and how to apply.

• FoodFood benefits, WIC, school meals and food banks.
• HousingRent help, shelter, and help with heat and power bills.
• HealthHealth coverage, Medicare, mental health care and help with drug costs.
• MoneyCash help, disability, retirement and veterans payments, and tax help.
• CareChild care, help for older adults and disability support.
• EducationHelp paying for college and training, and free preschool.
• WorkJobs, unemployment, and the IDs and papers you need for work.
• Legal helpFree legal help with eviction, family law, benefits and more.
• SafetyHelp with abuse at home, a safe place to stay, and crisis lines.

Checked on October 8, 2026

Federal help anyone can use

These come from the federal government, so they work the same in every state.

• Supplemental Security Income (SSI)

  Social Security Administration. Monthly payments for people with little income and few resources who are 65 or older, blind, or have a disability, including children.

  Call 1-800-772-1213
• Social Security Disability Insurance (SSDI)

  Social Security Administration. Monthly payments for people who worked and paid Social Security taxes and now cannot work because of a disability that will last a long time.

  Call 1-800-772-1213
• Social Security retirement benefits

  Social Security Administration. Monthly payments for people who worked and paid Social Security taxes, starting as early as 62. Spouses and widows may also get benefits.

  Call 1-800-772-1213
• Medicare

  Centers for Medicare & Medicaid Services. Health insurance for people 65 or older and for some younger people with a disability or kidney failure.

  Call 1-800-633-4227
• Extra Help with Medicare drug costs

  Social Security Administration. Help paying for Medicare prescription drug plans for people with limited income and resources.

  Call 1-800-772-1213
• VA health care

  U.S. Department of Veterans Affairs. Health care at VA clinics and hospitals for veterans who served in the active military and did not get a dishonorable discharge.

  Call 1-877-222-8387
• VA disability compensation and benefits

  U.S. Department of Veterans Affairs. Monthly payments for veterans with an illness or injury caused or made worse by military service, plus education, home loan and other benefits.

  Call 1-800-827-1000
• FAFSA, the federal student aid form

  U.S. Department of Education. One free form that opens federal grants, work-study and loans for college or trade school. Many states and schools use it for their own aid too.

  Call 1-800-433-3243
• Federal Pell Grant

  U.S. Department of Education. Money for college or trade school that usually does not have to be paid back, for students with financial need.

  Call 1-800-433-3243
• Lifeline phone and internet discount

  Federal Communications Commission. A monthly discount on phone or internet service for households with low income or who get benefits like SNAP, Medicaid or SSI.

  Call 1-800-234-9473
• Head Start and Early Head Start

  U.S. Department of Health and Human Services. Free preschool, child care and family support for young children from birth to age 5 in families with low income, run by local programs.

  Call 1-866-763-6481
• IRS Free File

  Internal Revenue Service. File your federal tax return online for free with tax software offered through the IRS, if your income is under the year's limit.

• VITA and TCE free tax help

  Internal Revenue Service. IRS-certified volunteers prepare and file your taxes for free, in person, for people with low or moderate income, older adults and people with disabilities.

  Call 1-800-906-9887
• Earned Income Tax Credit (EITC)

  Internal Revenue Service. A federal tax credit for people who work and earn low to moderate income. It can mean a bigger refund, even if you owe no tax.

  Call 1-800-829-1040
• Housing Choice Vouchers (Section 8)

  U.S. Department of Housing and Urban Development. Help paying rent in a home you choose, for families with very low income, older adults and people with disabilities. Local housing authorities run it, and many have waiting lists.

• Replace a Social Security card

  Social Security Administration. Get a free replacement Social Security card if yours was lost, stolen or damaged. Many people can ask online.

  Call 1-800-772-1213
• FEMA disaster assistance

  Federal Emergency Management Agency. Help with a place to stay, repairs and other needs after a disaster the President has declared in your area.

  Call 1-800-621-3362

Checked on October 9, 2026