Waterloo

Local offices in Waterloo

We found these on official websites. Call before you go, since hours and places can change.

• Human services · County office

  Seneca County Human Services

  1 DiPronio Drive, Waterloo, NY 13165

  Help here

  • Human services assistanceContact the county office for help finding human services and benefit programs.
  Call 315-539-1830DirectionsWebsite

  Last checked October 9, 2026 · Found on senecacountyny.gov

• Utilities · City office

  Water and Sewer Billing

  41 West Main Street, Waterloo, NY 13165

  Help here

  • Water and sewer billsPay your village water or sewer bill online or contact the Village Office for help.
  Call 315-539-9131DirectionsWebsite

  Last checked October 9, 2026 · Found on villageofwaterloony.gov

• Local office · City office

  Village Office

  41 West Main Street, Waterloo, NY 13165

  Help here

  • Village government servicesContact the Village Office for help with village government services and questions.
  Call 315-539-9131DirectionsWebsite

  Last checked October 9, 2026 · Found on villageofwaterloony.gov

• Jobs and training · State office

  Finger Lakes Works – Seneca

  1 DiPronio Drive, Waterloo, NY 13165

  Help here

  • Career and job search helpGet help with job searches, career planning, and other employment services.
  Call 315-620-0477DirectionsWebsite

  Last checked October 9, 2026 · Found on dol.ny.gov

• Library · Nonprofit

  Waterloo Library & Historical Society

  31 East Williams Street, Waterloo, NY 13165

  Help here

  • Library servicesBorrow books, use public computers, and take part in library programs.
  Call 315-539-3313DirectionsWebsite

  Last checked October 9, 2026 · Found on wlhs-ny.com

• Parks and recreation · City office

  Waterloo Community Center

  Help here

  • Recreation programs and open gymJoin seasonal recreation programs and open gym activities at the Community Center.
  Call 315-539-5309Website

  Last checked October 9, 2026 · Found on villageofwaterloony.gov

Village of Waterloo website

Checked on October 9, 2026

Nonprofits that serve Waterloo

Each one serves this area. Call before you go, since services and hours change.

Offices for all of Seneca County

Waterloo is in Seneca County. These county and state offices serve people there too.

• Public health · County office

  Seneca County Health Department

  2465 Bonadent Drive, Suite 3, Waterloo, NY 13165

  Help here

  • Public health servicesGet public health information and services, including immunizations and child health programs.
  Call 315-539-1920DirectionsWebsite

  Last checked October 8, 2026 · Found on senecacountyhealthny.gov

• Mental health and recovery · County office

  Seneca County Community Counseling Center

  31 Thurber Drive, Waterloo, NY 13165

  Help here

  • Mental health and substance use careGet counseling and other care for mental health and substance use needs.Read more
  Call 315-539-1980DirectionsWebsite

  Last checked October 8, 2026 · Found on senecacountyny.gov

• Older adults · County office

  Seneca County Office for the Aging

  2465 Bonadent Drive, Suite 4, Waterloo, NY 13165

  Help here

  • Services for older adultsGet information and help with meals, transportation, home support, and other services for adults age 60 and older.
  Call 315-539-1765DirectionsWebsite

  Last checked October 8, 2026 · Found on senecacountyny.gov

• Veterans · County office

  Seneca County Veterans Service Agency

  Help here

  • Veterans benefits assistanceGet help understanding and applying for benefits for veterans and their dependents.
  Call 315-539-1651Website

  Last checked October 8, 2026 · Found on senecacountyny.gov

• Emergency help · County office

  Seneca County Emergency Management

  1 DiPronio Drive, Waterloo, NY 13165

  Help here

  • Emergency preparedness and recovery informationGet information about preparing for emergencies and finding help after a disaster.
  Call 315-539-9241DirectionsWebsite

  Last checked October 8, 2026 · Found on senecacountyny.gov

• Library · Regional office

  Finger Lakes Library System

  Help here

  • Library system servicesFind library resources and services through the public library system serving Seneca County.
  Website

  Last checked October 8, 2026 · Found on flls.org

Everything in Seneca County

New York programs by kind of help

These are run by New York and work the same everywhere in the state. Each page lists the programs and how to apply.

• FoodFood benefits, WIC, school meals and food banks.
• HousingRent help, shelter, and help with heat and power bills.
• HealthHealth coverage, Medicare, mental health care and help with drug costs.
• MoneyCash help, disability, retirement and veterans payments, and tax help.
• CareChild care, help for older adults and disability support.
• EducationHelp paying for college and training, and free preschool.
• WorkJobs, unemployment, and the IDs and papers you need for work.
• Legal helpFree legal help with eviction, family law, benefits and more.
• SafetyHelp with abuse at home, a safe place to stay, and crisis lines.

Checked on October 8, 2026

Federal help anyone can use

These come from the federal government, so they work the same in every state.

• Supplemental Security Income (SSI)

  Social Security Administration. Monthly payments for people with little income and few resources who are 65 or older, blind, or have a disability, including children.

  Call 1-800-772-1213
• Social Security Disability Insurance (SSDI)

  Social Security Administration. Monthly payments for people who worked and paid Social Security taxes and now cannot work because of a disability that will last a long time.

  Call 1-800-772-1213
• Social Security retirement benefits

  Social Security Administration. Monthly payments for people who worked and paid Social Security taxes, starting as early as 62. Spouses and widows may also get benefits.

  Call 1-800-772-1213
• Medicare

  Centers for Medicare & Medicaid Services. Health insurance for people 65 or older and for some younger people with a disability or kidney failure.

  Call 1-800-633-4227
• Extra Help with Medicare drug costs

  Social Security Administration. Help paying for Medicare prescription drug plans for people with limited income and resources.

  Call 1-800-772-1213
• VA health care

  U.S. Department of Veterans Affairs. Health care at VA clinics and hospitals for veterans who served in the active military and did not get a dishonorable discharge.

  Call 1-877-222-8387
• VA disability compensation and benefits

  U.S. Department of Veterans Affairs. Monthly payments for veterans with an illness or injury caused or made worse by military service, plus education, home loan and other benefits.

  Call 1-800-827-1000
• FAFSA, the federal student aid form

  U.S. Department of Education. One free form that opens federal grants, work-study and loans for college or trade school. Many states and schools use it for their own aid too.

  Call 1-800-433-3243
• Federal Pell Grant

  U.S. Department of Education. Money for college or trade school that usually does not have to be paid back, for students with financial need.

  Call 1-800-433-3243
• Lifeline phone and internet discount

  Federal Communications Commission. A monthly discount on phone or internet service for households with low income or who get benefits like SNAP, Medicaid or SSI.

  Call 1-800-234-9473
• Head Start and Early Head Start

  U.S. Department of Health and Human Services. Free preschool, child care and family support for young children from birth to age 5 in families with low income, run by local programs.

  Call 1-866-763-6481
• IRS Free File

  Internal Revenue Service. File your federal tax return online for free with tax software offered through the IRS, if your income is under the year's limit.

• VITA and TCE free tax help

  Internal Revenue Service. IRS-certified volunteers prepare and file your taxes for free, in person, for people with low or moderate income, older adults and people with disabilities.

  Call 1-800-906-9887
• Earned Income Tax Credit (EITC)

  Internal Revenue Service. A federal tax credit for people who work and earn low to moderate income. It can mean a bigger refund, even if you owe no tax.

  Call 1-800-829-1040
• Housing Choice Vouchers (Section 8)

  U.S. Department of Housing and Urban Development. Help paying rent in a home you choose, for families with very low income, older adults and people with disabilities. Local housing authorities run it, and many have waiting lists.

• Replace a Social Security card

  Social Security Administration. Get a free replacement Social Security card if yours was lost, stolen or damaged. Many people can ask online.

  Call 1-800-772-1213
• FEMA disaster assistance

  Federal Emergency Management Agency. Help with a place to stay, repairs and other needs after a disaster the President has declared in your area.

  Call 1-800-621-3362

Checked on October 9, 2026